gbaaji's Privacy Policy:
Your information is safe with us

Scope of Data Collection

When you register on gbaaji, manage your account, or use our services, we may collect the following categories of information:

• Identity Information: Your full name, date of birth, and details from your national ID card or passport (for identity verification).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, or Rocket account numbers and transaction history.
• Technical Information: IP address, browser type, device identifier, operating system, and session logs.
• Usage Information: Which games were played on the platform, betting history, promotion usage records, and login/logout times.
• Cookies and Tracking: Behavioural data collected through cookies, web beacons, and similar technologies.

How We Collect Information

We collect your information through the following means:

• Information you provide directly — during registration forms, account verification processes, and when contacting customer support.
• Automatically collected information — through cookies and analytics tools while you browse the platform.
• Third-party sources — information received from payment processing services and identity verification service providers.

Purpose of Data Use

We use the collected information for the following lawful purposes:

1. Account Management and Verification: To confirm your identity and keep your account active.
2. Service Delivery: To facilitate betting, casino games, payment processing (bKash, Nagad, Rocket), and deposits and withdrawals.
3. Security and Fraud Prevention: To detect and prevent unauthorised access, fraud, and illegal activity.
4. Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory authorities.
5. Customer Support: To resolve your questions and complaints promptly.
6. Relevant Communications: To keep you informed about promotional offers, bonus updates, and service changes (based on your consent).
7. Platform Improvement: To analyse user experience and improve service quality.
8. Responsible Gaming: To identify problematic gaming behaviour and provide support.

Data Retention and Duration

We retain your information only for as long as it is necessary to fulfil the original purpose of collection or as required to meet legal obligations.

• Information for active accounts is retained for the entire period the account remains active.
• Even after an account is closed, certain information may be retained for up to five (5) years as required by law.
• Financial transaction records are kept for the period specified under applicable law.
• After the retention period expires, data is securely deleted or anonymised.

Sharing Data with Third Parties

gbaaji never sells your personal information. However, necessary information may be shared with trusted third parties in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, and Rocket will receive the information necessary to complete transactions.
• Identity Verification Services: Technical verification agencies to confirm your identity and age (21+).
• Technology and Infrastructure Providers: Providers of hosting, cybersecurity, and analytics services, who are bound by strict confidentiality agreements with gbaaji.
• Law Enforcement Agencies: Authorities when required by court order or valid legal demand.
• Fraud Prevention Agencies: For investigating illegal activity or fraud.

Cookies and Tracking Technologies

The gbaaji platform uses cookies and similar tracking technologies. These may be of three types:

• Essential Cookies: Necessary to maintain login sessions and ensure basic platform functionality.
• Functionality Cookies: To remember your preferences and language settings.
• Analytics Cookies: To monitor platform usage and improve services.

You can control cookies in your browser settings. However, disabling essential cookies may cause some platform services to not function properly.

Data Security Measures

To protect your privacy, gbaaji follows several technical and organisational measures:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
• Server Protection: Our databases are secured with firewalls and access control systems.
• Staff Training: Only authorised staff may access data after completing privacy training.
• Regular Security Reviews: The security of our systems is regularly assessed.
• Password Hashing: Stored passwords are always kept in a one-way hash form, never in plain readable form.
• Two-Factor Authentication: A two-factor authentication option is available for additional account security.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to view what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though it may not be possible to delete all data due to legal obligations).
• Right to Restrict Processing: The right to request that use of your data be limited for specific purposes.
• Right to Object: The right to object to marketing communications or certain processing activities.
• Right to Data Portability: The right to receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise these rights, contact our support team via live chat or email us at [email protected].

Protection of Minors' Data

gbaaji provides services only to those aged 21 and above. We do not knowingly collect information from individuals under the age of 21. If we are informed that a minor's information has been collected, we will take immediate steps to delete that information and close the associated account.

International Data Transfers

Your data may be processed outside Bangladesh for purposes of customer support, technology infrastructure, or service delivery. In such cases, we ensure that:

• The receiving party maintains appropriate data protection standards.
• Suitable contractual safeguards are in place for international data transfers.
• Data will be used only for the purposes described in this policy.

Policy Changes and Updates

gbaaji reserves the right to amend or update this privacy policy as needed. For any significant changes, we will:

• Publish the updated date on this page.
• Send a notification to your registered email or when you log in.
• Your new consent may be sought for significant changes.

Continued use of the platform after a policy change will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.

Filing Complaints and Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla live chat support

We will try to respond to your complaint or request within a reasonable time after receiving it. Complex requests may take longer, but we will keep you informed of progress.