For 21+ only

Responsible Gaming at gbaaji — Your safety is our priority

Entertainment should be enjoyable, but within limits. At gbaaji we are committed to protecting every player.

Why is responsible gaming important?

Online betting and casino gaming can be a fun form of entertainment when enjoyed properly. However, when it goes out of control it can cause personal, family, and financial harm. gbaaji believes that responsible gaming is not merely a rule — it is part of our core culture.

We want every user to play voluntarily, with awareness, and within their own means. To that end gbaaji has put in place multiple safeguards — including deposit limits, time-out, self-exclusion, and 24/7 Bengali-language support.

Remember: gaming is for entertainment only. Placing more bets to recover lost money is never a solution. If you feel that playing is affecting your life negatively, contact us right away.

⚠️ Warning signs

If any of the following signs appear in you, seek help immediately:

  • Repeatedly betting in an attempt to recover lost money
  • Hiding your gambling activity from family or friends
  • Gambling with money meant for essential expenses
  • Feeling unable to stop playing
  • Experiencing sleep or work problems because of gambling
  • Gambling with borrowed money

Our protection tools

Deposit Limit

You can set a maximum deposit limit on a daily, weekly, or monthly basis. This helps you play within a set budget. The minimum deposit at gbaaji is ৳100.

Time-Out

If you want to take a break for a while, set a temporary time-out from 24 hours up to 6 weeks. During this period you will not be able to log in to your account or place bets.

Self-Exclusion

If you feel you need a longer break, activate self-exclusion for 6 months or permanently. All promotional communications will be stopped completely during this period.

Loss Limit

Set a limit on how much you are willing to lose within a given time period. Once that limit is reached, gbaaji will automatically alert you and stop play.

Reality Check

A pop-up message at regular intervals will remind you how long you have been playing. It is a small but important tool for staying aware.

24/7 Bengali Support

Our specialist support team is by your side day and night. Contact us via live chat for any issue — we are always ready to help in Bengali.

21+ Age Limit and Protection of Minors

21+

gbaaji strictly applies to those aged 21 and above. Registration and access by minors is completely prohibited. Completing the age verification process at account creation is mandatory.

If you are concerned that a minor in your family or among your acquaintances may attempt to access this platform, use parental control software on your device and do not share your account details with anyone.

  • National identity card or date of birth is verified at registration
  • Additional verification documents may be requested in cases of doubt
  • Every payment method must be in the account holder's name
  • Any account suspected of belonging to a minor is suspended immediately

How to apply for self-exclusion

Self-exclusion is a process through which you can temporarily or permanently block access to your own account. It is completely confidential and takes effect immediately.

  • 1

    Contact live chat

    Send a message to our 24/7 live chat mentioning "self-exclusion".

  • 2

    Choose a duration

    6 months, 1 year, 5 years, or permanent — choose the period that suits you.

  • 3

    Confirm your identity

    Your account details will be verified for security purposes.

  • 4

    Activation confirmation

    Self-exclusion will take effect immediately and a confirmation will be sent to you by email.

Important information

During self-exclusion:

  • Do not attempt to open a new account
  • Promotional emails will be stopped automatically
  • The balance in your account will remain secure
  • The self-exclusion period can be extended but not shortened while it is active

Apply by email

In addition to live chat, you can also email directly for self-exclusion:

[email protected]

Best practices for safe play

What to do

  • Set a fixed budget before playing and stick to it
  • Treat gaming as entertainment, not a source of income
  • Take regular breaks and spend time with your family
  • Always play within your means
  • If you win, save some of it — do not put everything back on bets
  • Avoid playing when you are tired or under mental stress

What not to do

  • Do not bet with borrowed money or someone else's funds
  • Do not place larger bets to make up for losses
  • Do not play under the influence of substances or while unwell
  • Do not use money set aside for daily essential expenses on bets
  • Do not play for hours on end while neglecting your family or work life
  • Do not share your account details with anyone else

If you need help

24/7 Live Chat

Day or night, at any time, our Bengali-speaking support team is by your side. Contact us via live chat for any concerns about gambling, to request self-exclusion, or to set limits.

Email support

If you prefer to raise your concern confidentially, send us an email. We respond promptly and maintain complete confidentiality regarding your situation.

[email protected]

You are not alone

A gambling problem is a health matter and there is nothing to be ashamed of. Many people face this situation and, with the right support, have been able to return to a healthy life. If you feel that gambling is getting out of control, have the courage to ask for help. gbaaji's support team will help you without judgment and with compassion.

Frequently Asked Questions

Yes, you can self-exclude permanently at gbaaji. In that case, there will be no option to reactivate your account. For a temporary self-exclusion, once the set period ends you may apply to start playing again, but a security verification process will need to be completed.

A request to lower your deposit limit takes effect immediately. However, a waiting period applies when increasing a limit — this is designed to protect you from impulsive decisions. Contact our live chat for any limit changes.

No, self-exclusion must always be requested by the account holder personally. However, if you believe someone close to you has a gambling problem, encourage them to seek support and consult our live chat for guidance. We will help you understand the right steps to take.

Your account balance remains fully secure after self-exclusion is activated. You can still complete a withdrawal if you wish. The minimum withdrawal amount at gbaaji is ৳1,000 and the process is generally completed within 1 hour.

Reality Check is a regular reminder message that appears on your screen, letting you know how long you have been playing and what your net win or loss is. It gives you a chance to pause and make a considered decision. You can set the interval for these reminders yourself.

Yes, it is fully mandatory. You must be 21 years of age or older to register at gbaaji. A date of birth is required during registration, and age may be verified through a national identity card when necessary. Accounts belonging to underage individuals are closed immediately.

Play safely and enjoy yourself

Use the responsible gaming tools to enjoy your favourite games at gbaaji.

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